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AXA Assistance Home Emergency Portal

Mission Critical Home Emergency Portal to manage AXA Assistance offering of home and property assistance services, and they're one of the biggest property-emergency assistance providers in UK. Portal manages 1000s of daily emergency Jobs by Clients and assign them to engineers and allow engineers to provide detailed information of the problem and fixes applied to it. Escalate the Jobs to senior management. Dashboard provides a complete drill-down analysis for the Management of the ongoing performance of each engineer and the companies. Besides this, engineer raises the Invoices using this Portal and gets approved.


  • Study the analysis document and devise the most appropriate approach to be followed to strategically attend the requirements.
  • Setup the project infrastructure and architecture basis the inputs provided by the client
  • Ensure highest coding & security standards as project has been regularly checked by the 3rd Party Audit Team based on OWASP standards.
  • Advanced algorithms has been built at database level to Integrate the Portal with various tools of AXA Assistance
  • Portal needs high performance and accuracy as Engineers are constantly updating the Portal.
  • Performance Dashboard and real-time reporting has been built to measure the Engineer performance(s) based on various statistics for each type of Jobs.
  • Portal had multi level access for Engineer, Engineer Companies, AXA different level of employees to manage the permissions of users.
  • Portal has a rich web interface for Engineers & AXA Employees to manage the complete workflow.
  • Provide the support and regular enhancements to the portal.

Platform Used



  • Information Architecture
  • Database Designs
  • UX & Prototyping
  • Robust OWASP coding standards
  • Multi-Level User Access
  • Engaging and easy to manage interface
  • Integration Tools
  • Ongoing Support and Maintenance
  • Dedicated Resources

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What Client Say

Shaishav has always been a pleasure to work with. He is responsive to queries and his work and that of his team has always met our needs.

Richard Crawford

Head of business change at AXA Assistance

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