We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Accept & Close

Home
Case Studies
AXA Assistance Home Emergency Portal

AXA Assistance Home Emergency Portal

Mission Critical Home Emergency Portal to manage AXA Assistance offering of home and property assistance services, and they're one of the biggest property-emergency assistance providers in UK. Portal manages 1000s of daily emergency Jobs by Clients and assign them to engineers and allow engineers to provide detailed information of the problem and fixes applied to it. Escalate the Jobs to senior management. Dashboard provides a complete drill-down analysis for the Management of the ongoing performance of each engineer and the companies. Besides this, engineer raises the Invoices using this Portal and gets approved.

Objectives

Study the analysis document and devise the most appropriate approach to be followed to strategically attend the requirements.
Setup the project infrastructure and architecture basis the inputs provided by the client
Ensure highest coding & security standards as project has been regularly checked by the 3^rd Party Audit Team based on OWASP standards.
Advanced algorithms has been built at database level to Integrate the Portal with various tools of AXA Assistance
Portal needs high performance and accuracy as Engineers are constantly updating the Portal.
Performance Dashboard and real-time reporting has been built to measure the Engineer performance(s) based on various statistics for each type of Jobs.
Portal had multi level access for Engineer, Engineer Companies, AXA different level of employees to manage the permissions of users.
Portal has a rich web interface for Engineers & AXA Employees to manage the complete workflow.
Provide the support and regular enhancements to the portal.