Umbraco Support

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Over the years of providing Umbraco services, we’ve identified key pain points that extend beyond just updates. Sluggish website during peak hours, Hosting issues, email delivery challenges, and SEO optimization are significant factors that can impact your site’s performance. Addressing these areas is crucial for maintaining a smooth, effective online presence, and we’re here to help you tackle them all.

Our Site Support Plans ensure your Umbraco site remains up to date, stable, secure, fast and snappy. We provide comprehensive support for both our own projects and those developed by third parties.

We’ve partnered with long-standing clients like Radiator Digital, WTiN, and SalesLeads Inc., some of whom have been with us for nearly a decade. Our technical team has successfully upgraded sites from Umbraco v4.7+ through v13+, ensuring they remain relevant and effective.

That’s why we offer a complete package designed to support your ongoing success.

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Our support maintenance plan starts at £100 per month

MANAGED AZURE HOSTING

Umbraco has teamed up with Microsoft Azure for its managed cloud offering, benefiting from Azure's seamless integration with Microsoft technologies for faster hosting. Digitally Media is dedicated to ensuring you leverage Azure platform in the most cost-effective manner, all while achieving your goals.

Performance

Azure powerful infrastructure ensures high speed, scalable website at a competitive price. We host website on multi-instance that greatly improves availability of the website.

Security

Azure Hosting has multilayered, build-in security controls that controls that protects from rapidly evolving threats. It also includes SSL issued by DigiCert.

Reporting

By leveraging Azure’s reporting tools, we can ensure your website health is continuously monitored and improved.

Backups

Hourly backups of website and Point in time restore for SQL Databases are available with Azure Platform.

Umbraco Upgrade & Site Maintenance

We offer a comprehensive Umbraco web support service to ensure optimal website performance and minimize downtime. Whether you need urgent assistance such as upgrading Umbraco, or ongoing support for maintenance and updates, our experienced team is here to help.

Umbraco Upgrade

Our Umbraco upgrade service is designed to elevate your digital presence by seamlessly transitioning your website to the latest Umbraco version. This ensures enhanced performance, improved security, and expanded functionality, helping your website remain high-performing and competitive.

Minor Development

Bug fixes for known / discovered bugs
Mail Server Configuration
Minor Form changes
Adding captcha to the Form to minimise spam attacks
Adding a module to the website template

Maintenance Tasks

Monthly Site Audit of the website
Optimising Meta tags, accessibility and database cleanup
Fixing of pages reported as 404 errors
Page redirects not captured as part of the site launch process
Restoration of site after malicious activity

Editor Advice

We offer technical advice for editors to ensure the smooth operation of the CMS, as well as infrastructure guidance for your IT team. Additionally, we offer ongoing training on new features and capabilities.

SEO MAINTENANCE

Implementing and maintaining search engine optimization best practices is essential for attracting organic traffic. This includes updating meta tags, optimizing content for relevant keywords, enhancing site structure, and staying updated on changes in search engine algorithms. We’re here to support your Digital Marketing team with all aspects of Technical SEO for your website, ensuring you achieve the best possible visibility online.

SEO Tools

Site crawl using Screaming Frog SEO Spider
Site crawl using Page Speed Insights
Review social impressions of the website

Google Search Console Review

Review Sitemap.xml
Review Broken links and Error checks
Implement 301 redirects

Technical SEO

Fix issues highlighted during crawling of SEO Tools
Implements Microdata Data Schema
Mobile Optimisation

External SEO Team

We will work with your SEO Agency to include al their SEO requests and third-party code snippets leading to better digital impressions.

We don't just stop when your website has been built

We offer a range of support, marketing and training services

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Server Health

Routine checks on server health are essential for optimal website performance. Our team will regularly review database integration, server space, site speed, and OWASP security measures. We’ll proactively restart services as needed to ensure everything runs smoothly, helping to maintain high performance and security for your site. Your peace of mind is our priority!

Uptime Monitoring

We provide a comprehensive website monitoring service that alerts us immediately if your site becomes unresponsive. This allows us to quickly investigate and restore the service, ensuring minimal downtime.

Email Delivery

Given the increase in SPAM attacks, we regularly check email delivery using Mailgun. This allows us to quickly identify and address any issues, ensuring your emails reach their intended recipients without disruption.

Security Patches

The Umbraco Team regularly identifies security vulnerabilities within the CMS and releases patches for all affected versions. We promptly apply these fixes to your website, ensuring it remains secure and protected against potential threats.

Umbraco Audit Logs

Umbraco CMS tracks all website activity and generates a real-time log for our development team. Regularly reviewing this log allows us to address any potential problems promptly, ensuring your website runs smoothly and efficiently.

Proactive Management

As a dedicated Umbraco support agency, our team is available 24/7 to ensure your website operates smoothly. With quick response times and expert problem-solving skills, we swiftly address any issues, minimizing downtime and keeping your business running seamlessly.