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AXA Assistance Home Emergency Mobile App

Mission Critical Home Emergency iPhone and Android App to manage AXA Assistance offering of home and property assistance services, and they're one of the biggest property-emergency assistance providers in UK.

AXA Assistance receives high volume of daily emergency calls and it is being assigned to Engineers who are registered with different Post Code. This App enables engineer to view all the enquiries for various services including Gas, Electrical, Drainage, Pest control, Roofing, General emergency building, Glazing, Locksmiths, etc added by the AXA Assistance Call Centre Team.


  • Engineer will view the daily enquiry and start to accept them.
  • Then they can start managing the accepted enquiry by calling Client, specify ETA’s, visit the site, check all information, take photos or videos, provide fixes, update status regularly and complete the task with the outcome.
  • All the information is being added by the App to give AXA Assistance Call Centre Team quick access to information.
  • Study the analysis document and devise the most appropriate approach to be followed to strategically attend the requirements.
  • Setup the project infrastructure and architecture basis the inputs provided by the client
  • Ensure highest coding & security standards as project has been regularly checked by the 3rd Party Audit Team based on OWASP standards.
  • App can run both in online and offline mode.
  • Provide the support and regular enhancements for the App.

Platforms Used


  • Information Architecture
  • Latest Framework
  • Advanced Communication algorithms
  • Robust OWASP coding standards
  • Offline Mode capabilities
  • Extreme operating capabilities
  • Ongoing Support and Maintenance
  • Dedicated Resources

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What Clients Say

Shaishav has always been a pleasure to work with. He is responsive to queries and his work and that of his team has always met our needs.

Richard Crawford

Head of business change at AXA Assistance

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