We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Accept & Close

Support & Maintenance

Your digital asset is a living, breathing entity that requires ongoing attention and care. Here at DigitallyMedia, we don’t aim to just drop the mic and walk away once your project goes live. We’d much rather be on the journey with you, helping you take your digital assets to new heights and being there to support you if things ever go awry (even if it happens to be at 1am).

The people on our help desk are actually developers, so they come up with the answers themselves. We streamline our support structure, managing large and small support projects separately so one doesn’t push the other to the back of the queue.

How we do it

We don’t have a one-size-fits-all approach to client support. We will tailor a support arrangement for you that meets your specific needs and budget. Some of the services we can offer as part of an ongoing support plan include:

  • a dedicated on-site developer on a part-time basis to complement your internal resources 
  • business user support via phone, email and/or in person
  • management of maintenance requests
  • management of bugs and issues
  • CMS support and training
  • proactive maintenance activities 
  • proactive continuous improvement activities
  • monthly reporting
  • monthly activity recommendations
get-in-touch icon

Know More About Us